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New at Knobby.eu?
You'll need to have an account created with us to be able to shop. To create an account you need a VAT no and then you log on to create an account at account pages.
When you have created an account, you can at any time log on to it to get a full overview over your orders and settings. You can check your previous orders and trace the order you're waiting for.
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How to find what I want?
To help you find the item you are looking for we have separated our products into:
• Product Tabs
To the left on the page you will find the different product categories, and then the categories are shown again with sub-categories.
Clicking on any of the expanded links will show the full list of items in the main page - the section of the website you are currently viewing will show in bold font, helping you to keep your bearings and navigate as you go.
When you are viewing a list of products in the main page, you can find a selection of recommended products in each category at the top of the page. These are products are sold the most. Underneath you will find a list of all the products.
• Search Box
If you know exactly what you're looking for you can also use the search function, found at all times on the top right of the page. To do a search, enter the search words into the box and hit Enter or click Search to see relevant products and pages.
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Product Information
• Prices
All our prices are excluding VAT unless otherwise stated, but excluding freight. If any extra costs should incur they will clearly be displayed in your shopping cart as well as during the checkout process. There are no hidden costs on Knobby and you'll receive a complete overview over all costs before you order. The prices are stated in Euros. We are constantly changing the prices on our products. This can be due to currency fluctuations or new prices from the manufacturers. Changes in price do not have any effect on registered orders.
•Accessories
For most products, there is a list of compatible accessories below the specifications. Accessories are items we know go well with the item or which gives you even more
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Ordering
To make it as easy as possible for you as a customer to complete an order with us we have put a lot of focus on making the shopping cart and checkout process as comprehensible as possible. When you click "Buy" on an item, it is placed in your shopping cart. This is where you choose if you would like to keep on shopping or proceed to checkout. When you are done picking products, you move on from the shopping cart to the checkout process. This is where you will choose the preferred method of delivery, method of payment etc. You will also be presented with the freight cost as well as the total for your order.
•Changing or cancelling your order
Sometimes, cancelling an order is necessary. You can do this as long as the order has not been processed by us. Changing and cancelling your order is only possibly by phone. Please note that the order can only be cancelled if it has not yet moved into the picking/packing stage at our warehouse. If you cancel your order and have paid by credit card, the amount reserved will normally be released within
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Stock
We try to keep all items in stock at all times. When you are logged in as a customer you can see our items on stock and they are updated regularly.
When we have received and registered your order, every item on your order will be allocated (reserved) for you in our system in the order which the order was received. This way we cannot guarantee that the quantity on stock when you order is exact.
If the stock quantity is low on an item please call us to for guaranteed delivery.
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Terms & Conditions
• General
The terms herein regulate the customer's use of items and services provided by Knobby Shop AB (from now on referred to as Knobby).
These conditions apply to all sales from Knobby as long as nothing else is agreed upon in writing between the parties.
• Prices and Delivery
All prices stated are excl. VAT and excl. freight unless otherwise stated. The prices are in constant fluctuance and we therefore take reservations against changes in price as a result of price changes from our suppliers.
We reserve the right to refuse delivery on all items in regards to fluctuations in price and stock situation. We also reserve the right to refuse delivery on all items due to competitive or market situations. All delivery times given by us must be seen as guiding.
Our order confirmation does not constitute a contract. It is merely a confirmation that we have received your "request to purchase". The contract is the Invoice which is issued when we finalize the sale and physically remove the funds from the customer's credit card. Time consumed for picking, packing and eventual production does apply in addition before we submit the parcel to the courier. Any changes in price occurring after time of ordering will not have retroactive effects. We take reservations on eventual typing-/printing errors.
Should we, contrary to what we all expect, have a pricing error generated by human hands, we reserve the right to delete the order and offer you the item at the correct price.
• Customer’s obligations
The company registered with Knobby is responsible for payment of the services Knobby or the affiliates of Knobby delivers in regards to set terms. The responsibility includes also others' use of the customer's access, hereunder unauthorized use, and as long as it cannot be proved that unauthorized use has been made possible due to negligence from Knobby.
• Uncollected goods
If goods are uncollected, the customer can be charged a fee together with the freight costs going both ways to cover Knobby's expenses in relation to a breach of contract.
• Claim
Before faults are reported to Knobby, the customer should investigate if the error is due to an incident on the customer's behalf. If the customer can prove and/or validate that the product does not work as Knobby has described it to do, the customer has to report this to Knobby so that Knobby can effectuate efforts for aid. Please read 'After you buy' under Help on our website. The customer gives up his/her right to make a fault valid should he/she not notify Knobby within reasonable time after he/she has discovered or should have discovered the error.
• Reformation
Knobby agree to as quickly as possible, after being notified of a faulty product, carry out efforts to correct the fault. If the customer on his/her own initiative carries out efforts to correct the fault in addition to what has been agreed on with Knobby, Knobby will not pay for these expenses.
• Extraordinary relations
Knobby is only responsible for loss of the item should there be faults or flaws. This does not apply should Knobby justify that the flaw is due to external relations outside of Knobby's control, and that Knobby cannot, in all fairness, be expected to avoid or overcome the consequences of.
Knobby is not responsible for indirect loss as a result of faults unless the loss is achieved due to severe negligence or with purpose from Knobby.
By end-user purchases the terms cannot be inferior to the terms set by law.
• Changes to terms
Knobby reserves the right to change the existing terms hereunder as a result of changes in legislation.
• Force majeure
Should Knobby be prevented from delivering or do an obliged re-delivery or should such a delivery duty be of unreasonable burden as a result of a working conflict or other circumstance when the parties cannot rule over it such as fire, war, mobilization or unforeseen military summoning of the equivalent extent, requisition, confiscation, currency restrictions, riots and disturbance, shortage in transportation, ordinary shortage in stock, reduction in main force supplies, and shortage by or delays by deliveries from sub suppliers or manufacturers whom as a result of such circumstances described herein, Knobby is relieved of all other responsibilities than in cases of complaints and credit the purchase sum of the faulty item.
• Disputes and Reservations
All trade and business activities via www.knobby.eu are subject to and in accordance with Swedish Law and current legislation. Disputes between the customer and Knobby shall be sought to be solved in an amicable manner. Should the dispute not be solved by negotiations, each of the parties can take the case in for the appropriate courts of justice. We take reservation for possible errors and eventual price changes. Illustrations may vary from the actual item – we cannot be held responsible for differences between product specifications and the associated image.
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Payment
Bank transfer: We will email you the invoice. Please transfer the amount and dont forget to state the invoice number.If you email a copy of your payment the process will go quick.
Beneficiary´s bank name:
SPARBANKEN GRIPEN, SE-262 22 ÄNGELHOLM SWEDEN
BIC/SWIFT:
GRIPSES1
Benificiary:
IBAN no: SE3893300000006250135255
Knobby Shop AB
Metallgatan 21A
26272 Ängelholm
Intermediary bank (through this bank):
NORDEA BANK SVERIGE AB
BIC/SWIFT:
NDEASESSXXX
Credit Card Knobby offers secure payment by Visa and MasterCard.
Payment by credit card is the most used and convenient way of payment on the Internet. At the same time, it simplifies our shipment to you as our customer. Knobby does not charge you for the use of your card
How does payment by credit card work?
• When ordering, we will authorize your card and make a reservation for the total order amount
• If you cancel the entire order, we also cancel the reservation immediately - but please note that it may take up to 48 hours before this is visible on your credit card.
• If you cancel only some of the order lines, we are unable to change the reservation, and the original total will still be reserved. (Of course we will only charge the card for what you actually order.)
• When shipping your order we will capture the invoice amount from your account.
• Should there be need to make a credit note, we will credit the card used for ordering.
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Methods of shipmentKnobby currently offer you the following shipping options:
• DPD (1-4 working days)
Items in stock are normally shipped within 1 working day. We always attempt to ship out orders the same day as we receive them, but this depends on when the order was placed. Orders placed before noon is shipped out the same day.
The transport time varies and depends on the delivery address (what country your from).
Weekends and Public/Bank holidays are not regarded as working days by our couriers for the delivery of our orders.
DPD can only be delivered to businesses. When you have selected a business address as the delivery address, please be aware that the couriers may not be able to have the parcel signed by the addressee. The parcel may be left with goods in, the post room or the reception area where the courier will obtain a signature for your order. To avoid confusion please only arrange delivery to your work place once you have confirmed that the above is acceptable.
Neither Knobby nor the couriers can be held responsible for any loss or damage once the parcel has been delivered.
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Freight costsALL ORDERS OVER 300EUR IS FREIGHT FREE• By Posten DPD
Denmark, Finland, Germany 18 Euro
Austria, Belgium, Check Republic CZ, France, Great Britain, Greece, Ireland, Iceland, Italy, Netherlands, Norway, Portugal, Schweiz, Spain 23 Euro
Prices are pr. parcel up to 30kg and incl. surcharge, insurance and excl VAT.
Please note there are box dimension limits for larger products that may result in the shipment being packed in multiple parcels. Price is per parcel.
• Estimated Delivery Cost
Estimated delivery costs are shown at the bottom of your shopping cart.
There are no hidden costs or charges when shopping at Knobby.
• Changes in prices
Couriers may change their cost prices with short notice. This will affect our pricing but we will notify you as early as possible.
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How do I track my order?• Order Items in stock are normally shipped within 1 working day. We always attempt to ship out orders the same day as we receive them, but this depends on when the order was placed. Orders placed before noon is shipped out the same day. The transport time varies and depends on the delivery address (what country your from). • Estimated Delivery Times Our orders are shipped and handled by third party couriers, therefore all delivery dates and times given are only estimates. We endeavor to get your order to you within the estimated delivery time, however, on rare occasions the delivery may be delayed, we CANNOT be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason. Orders being shipped to remote locations may, on rare occasions, be slightly delayed by the courier • Stock When we have received and registered your order, every item on your order will be allocated (reserved) for you in our system in the order which the order was received. This way we cannot guarantee that the quantity on stock when you order is exact. If the stock quantity is low on an item please call us to for guaranteed. • Shipment As soon as your order is ready to be shipped from our warehouse, we send out a packing list by email to the email address provided through your account. The packing list is sent before the courier has picked up the items from our warehouse, so it can therefore take a few hours before the parcel is traceable. To track your shipment, please use the tracking number that is emailed to you. Track the order.
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Wrong/missing itemsIf you receive the wrong goods or certain items are absent from the order you have placed with us, then we advise the following:
Send an email to https://shop.textalk.se/fi/shopwindow.php?id=5758&shopwindow=521156mailto:order@knobby.se containing the following information:
• Customer number.
• Invoice number.
• Product number of the missing or faulty item(s).
• An accurate description of the problem.
• Provide digital images of the parcel, if possible.
You will then receive information on how we will solve the problem ASAP.
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Return of items
If you receive the wrong goods or certain items are absent from the order you have placed with us, then we advise the following:
Send an email to https://shop.textalk.se/fi/shopwindow.php?id=5758&shopwindow=521156mailto:order@knobby.se with the following information:
• Customer number
• Invoice number.
• Product number of the missing or faulty item(s).
• An accurate description of the problem
• Provide digital images of the parcel, if possible.
You will then receive information on how we will solve the problem ASAP.
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Safety
Knobby is one of the largest web shops in Scandinavia and is one of the largest distributors in Sweden. In addition to Knobby.eu we also run Knobby.se in Sweden.
To make your shopping as easy and simple as possible, we have put a lot of time and effort into developing our website to be easy to use.
If you should have problems with an item bought at Knobby, our online support and returns system makes sure you are guided to the help you need as quickly as possible.
Knobby focuses on the best possible service so that you as our customers shall be pleased with your shopping experience before, during and after completing your order.
If you have any questions, please do not hesitate to email us!
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ServiceKnobby focuses on you as a customer.
You should receive the best service possible before, during and after your purchase with us.
We email a packing list after your order has been handled.
The invoice will be submitted in your package.
All orders submitted before noon will be sent out the same day!
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SelectionOur goal is to give you, as our customer, competitive prices from a good selection of products.
We offer and stock over 5500 products from over 40 different manufacturers all over the world.
A main principle with Knobby is good service.
It should be easy to find the item you're after and it should be easy to purchase it.
Our business idea is that we should be the supplier that offers with fast deliveries, good service, no empty promises and good prices. The product should be delivered to you as quickly as possible from our 550m² warehouse.
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Knobby.eu is a part of Knobby Shop AB – Sweden’s biggest specialized wholesaler on motocross and enduro parts.
Knobby Shop AB is owned by the mother company Renthal Sweden AB and we are represented in the following countries:
• Knobby.eu in countries such as The Netherlands, Belgium, Germany, Finland and Denmark.
• Knobby.se in countries such as Sweden and Norway
Low prices, a wide range of products, known brands, fast deliveries, best service and skilled personnel are factors that have helped us to be successful through the years.
Behind your attractive prices lies a good relationship with our suppliers in Europe, Asia and USA. Most of the products are imported directly from the manufacturer. Our long lasted and good relationship with known manufacturers such as Renthal has made us well known to many manufacturers around Europe, as an import/wholesale company that are good at building brand names!
Our VAT no is SE556267152801
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Contact us
To make your contact with us easy as possible, please have your customer no, reference, order or invoice number at hand when you contact us per phone. If you contact us via email please open the mail with this information for us to be able to handle your matter as fast as possible.
Please choose one way to contact us per request. This helps us in not having to answer your request multiple times and helps us answer your request faster. Please see under most common questions asked to solve the request quicker.
Telephone/Fax
• Sales/ Support/ Returns/ Dealers:
o Telephone +46 431-14411
o Fax +46 431-10142
o Opening times mon-fri 08.30am -6.00pm (sat-sun closed).
Address:
Knobby Shop AB
Metallgatan 21A
26272 Ängelhom
Sweden
Personnel:
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